The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.
The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.
The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.
The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.
Please note that whilst we recommend you study each module week to week, the full learning programme is released to you upon purchase. This allows you to learn at your own pace.
Learning Outcome 1
Understand the life and pensions customer.
Understand the key functions within life and pensions customer operations.
Understand the importance of clear and accurate information in attracting and selling to customers.
Apply appropriate customer services principles, processes and techniques to customer communications.
Understand the difference between advice, guidance and information in a customer communication context.
Understand the importance of recording, managing and responding to customer feedback.
Understand the characteristics of effective teams.
Learning Outcome 1
Understand the life and pensions customer.
Understand the key functions within life and pensions customer operations.
Understand the importance of clear and accurate information in attracting and selling to customers.
Apply appropriate customer services principles, processes and techniques to customer communications.
Understand the difference between advice, guidance and information in a customer communication context.
Understand the importance of recording, managing and responding to customer feedback.
Understand the characteristics of effective teams.
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Redmill Advance is a leader in helping UK financial advice firms get their people qualified or chartered.
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Course DetailsRedmill Advance has been a leading provider of training & development services to the UK financial advice market since 2018 and is based in Linlithgow, Scotland.
