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Terms and Conditions

Welcome to Redmill Advance’s online adviser CPD and exam support learning and development community (the “Redmill Advance Hub). This website and service including (without limitation) all websites, mobile applications and other interactive properties through which products or services are purchased or subscribed to (collectively, the “Services”) are owned, operated and distributed by Redmill Advance Limited a company incorporated in Scotland, company number SC613647 whose registered office is Herkimer House, Mill Road Enterprise Park, Linlithgow, EH49 7SF (referred to in these Terms of Service as ”Redmill” or “we” and through similar words such as “us,” “our,” etc.).

By accessing any part of the Services, you are agreeing to the terms and conditions described below (these “Terms of Service”), the terms and conditions of our privacy policy which explains how we collect, use and store your personal data, our cookie policy (which sets out information about cookies on our site) and any other legal notices published by us on the Service (collectively, the “Governing Documents”).

If you do not agree to any of these terms, you should not use the Services. These Terms of Service apply to all users, including both users who are simply viewing content via this website and users who have purchased or subscribed to receive the Services.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Any third-party links are provided for your information only. We have no control over the contents of those sites and accept no responsibility for any loss or damage that may arise from your use of them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Purchasing or Subscribing for Services

You can purchase exam support solutions HERE in accordance with our exam support Terms of Business which you can view HERE.

Additionally, the Exam Angel App is free to download via Apple and Android and contains in-App purchases (our mock exams). Access and use of the Exam Angel App and any purchased content strictly in accordance with the terms and conditions of your chosen App store.

If you are an individual or small business up to 50 users visiting our website to subscribe to the Redmill Advance Hub please contact us using this form.

If you are a large client with 50+ users visiting our website to subscribe to the Redmill Advance Hub please contact us using this form.

If you are interested on participating in our live CPD learning sessions please contact us using this form.

We reserve the right to refuse to provide the Services to any person for any reason and/or to discontinue the Services in whole or in part at any time, with or without prior notice.

Copyright, Licenses and User Submissions

The entire contents of the Services are protected by international copyright and trademark laws and other proprietary rights. The owners of the copyrights and trademarks are Redmill, its affiliates and/or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SERVICES, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Services solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials, and not to share any material that you paid for with anyone else who has not also purchased a license for that material.

You may not use any robots, spiders, or similar data mining, data gathering or extraction tools or manual processes to collect, gather or copy any content or data on or related to the Service in a manner not authorised by Redmill in writing. You may not engage in practices of “screen scraping,” “database scraping” or any other practice or activity the purpose of which is to obtain lists of users, portions of a database, or other lists or information from the Service, in any manner and any quantities not authorised by Redmill in writing. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Redmill or its affiliates without express written consent. You may not use meta tags or any other “hidden text” utilising the Redmill name or trademarks without the express written consent of Redmill.

Content submitted by users for inclusion on the Services (including, without limitation, any information submitted on message boards, forums or other public areas of the Services) is sometimes referred to in these Terms of Service as “User Submissions.” Whether or not any User Submission is published, it will be subject to these Terms of Service. Redmill does not guarantee any confidentiality with respect to a User Submission, regardless of whether or not it is published. You are solely responsible for your own User Submissions and the consequences of posting or publishing them. You represent and warrant that you own or have the necessary licenses, rights, consents and permissions to your User Submissions (and all content included therein), including the right to authorise Redmill to use the User Submissions in the manner contemplated by the Services and these Terms of Service.

Account Terms

The following terms apply to your use of the Services and any account that you may open or attempt to open via the Service:

  1. You must be 16 years or older to use the Service.
  2. You must be a human to open an account. Accounts registered by “bots” or other automated methods are not permitted.
  3. You must provide your legal full name, valid email address, post code, and any other information requested in order to complete the signup process.
  4. You are responsible for maintaining the security of your account and password. Redmill will not be liable for any loss or damage from your failure to comply with this security obligation.
  5. You agree not to upload any copyrighted, trademarked, or proprietary materials on the Services without the expressed permission of the owner.
  6. You agree to use the Services only for lawful purposes and agree to not use the Services in any way that will infringe upon the use or rights of any other user.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact admin@redmilladvance.com.

Conduct on Services

Your use of the Services is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Services. You agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any User Submission — including text, communications, software, images, sounds, data, or other information — that:

  1. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
  2. victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
  3. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property or proprietary right of any party;
  4. constitutes unauthorised or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
  5. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
  6. impersonates any person or entity, including any of our employees or representatives.

We neither endorse nor assume any liability for the contents of any User Submission. We generally do not pre-screen, monitor, or edit User Submissions. However, we and our agents have the right at their sole discretion to remove any User Submission or other content that, in our judgment, does not comply with these Terms of Service and any other rules of user conduct for the Services, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing any such User Submission or other content. You hereby consent to such removal and waive any claim against us arising out of such removal of any User Submission, whether it is your own or another user’s.

You may not use your account to breach security of another account or attempt to gain unauthorised access to another network or server. Not all parts of the Services may be available to you or other authorized users of the Services. You shall not interfere with anyone else’s use and enjoyment of the Services. Users who violate systems or network security may incur criminal or civil liability.

You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with the Services without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

Specific Rules for Users

  1. You agree to accept all of the terms and conditions listed in the relevant Terms of Business when you purchase or subscribe for a Service.

Payment and Fees

  1. Fees for the Services are collected by Redmill at the time of purchase or subscription and on any renewal of a subscription, via Stripe.
  2. Fees will be valid for the initial period of any subscription but may be increased at the time of renewal.

Cancellations and Refunds

All Services are non-cancellable (save for any subscription which may be cancelled prior to renewal in accordance with the relevant Terms of Business) and non-refundable.  

Price Changes

Subject to the relevant Terms of Business, we reserve the right to adjust pricing for our Services, or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion

Cancellation or alteration by Redmill

We reserve the right to alter published programmes, speakers and venues for living learning events, without prior notice. If the event has to be cancelled altogether, we will notify you at least 14 days in advance of the event. Our liability is limited to a full refund of the event fee only. No compensation will be paid for any other costs incurred by the delegate, such as travel or accommodation.

Redmill accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control.

Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in the relevant Terms of Business.

Redmill does not accept responsibility for anyone acting as a result of information or views expressed by speakers or trainers at any event. Opinions expressed are those of individual speakers and not necessarily those of Redmill.

Viruses

We take reasonable steps to ensure our Services are virus free, these include (but are not limited to) secure hosting, regular virus scans and software to detect cyber-attacks, however, we cannot guarantee these precautions to be infallible and prevent harm to your computer or digital device. We accept no liability for any loss or damage caused by viruses that may infect your computer equipment, programs, data or other proprietary material due to the use of our website or the Services.

Complaints process

Should you wish to make a complaint or have any concerns in relation to our service please contact us at admin@redmilladvance.com.  We will acknowledge your complaint within 3 working days of receipt and aim to resolve your complaint within 14 working days.

Your information

Our data privacy polices can be found here: redmilladvance.com/privacy-policy

Changes to our terms and conditions

We may update and / or make changes to these Terms and Conditions. Any changes made to our terms and conditions shall take effect from the date we publish them on our website. You should check our website regularly for any changes. This current version was updated. September 2025.

Governing Law

These Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales

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Redmill Advance has been a leading provider of training & development services to the UK financial advice market since 2018 and is based in Linlithgow, Scotland.

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